Customer Service : Safety, Security, and Privacy
Sales Policies
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Warranty



Sales Policies

Processing Timeframes

  • Most orders are processed Monday through Friday 8:00am - 4:00pm CST

  • Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.

  • Issues such as lack of inventory or credit card verification may effect when your order is processed.

  • Orders placed on the weekend or holidays will be processed on the following business day.

  • Orders are processed in the order that they are received.

 


 

Placing an Order

  • You may place an order with us on-line at www.itzyritzystore.com. If your are uncomfortable with placing an order on-line, you may place an order via phone at 847-701-3020. All phone orders are placed through our on-line ordering system.

  • When placing a phone order you are providing verbal acceptance of our Sales Policies.

  • All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.

 


 

Order Notification

  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged.  Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.

  • Please be sure to check your spam/junk mail for your order notification.

  • In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.

Payment Methods

  • Itzy Ritzy Store accepts VISA, MasterCard, American Express and PayPal. Once your order has been received and your payment information has been verified, your payment will be processed and Itzy Ritzy Store will appear on your billing statement.

  • All transactions will post after 5:00pm (CST) on the date of purchase.

  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received. (Please be sure to check your spam/junk mail for this notification)

  • We do not accept personal checks or layaway plans.

  • For your security and to prevent fraud, if information used for a purchase appears to be potentially fraudulent, we reserve the right to contact you and request additional information before processing your order. This process may delay your shipment.

 


 

Terms Account

We do offer terms accounts, if you wish to set up a terms billing account with us, please contact us at 847-701-3020. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.

Phone Orders

  • You may place orders with us on-line at www.itzyritzystore.com. If you are interested in placing an order with us over the phone you may contact us at 847-701-3020.

  • All phone orders are placed through our on-line ordering system.

  • By placing a phone order, you are providing verbal acceptance of our sales policies.

Illinois Tax

Orders placed with a shipping address within the state of Illinois will be subject to Illinois state tax of 9%

 


 

Tax Exempt

If you are an Illinois business or government agency and feel that you are tax exempt, please complete the customer record form, and fax in a copy of your tax exempt letter to (847) 991-7189.  Once we receive and file your tax exempt letter, we will e-mail you confirming that you are ready to make your tax exempt purchase.

International

In some instances international shipping is available. If available, all orders placed with a shipping address outside of the United States are subject to the duties and taxes applicable to the destination. Duties and tax costs may vary by country and location.

Terms Account

If you wish to set up a terms billing account with us, please click here to apply online. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.

Clearance

Clearance items are items that we choose to significantly discount for your benefit.  Typically clearance items are items discontinued by the manufacturer and that we have a limited supply remaining in stock. Due to the nature of clearance items, all clearance item sales are final and are not returnable.

 


 

Coupons / Promotions

We offer promotions and discounts to our customers on a regular basis. If we have any promotions currently running you may view them at the top of our home page www.itzyritzystore.com.

When you purchase an item, you are also given the opportunity to provide your e-mail address to receive coupon codes and updates on limited offers. This is a great way to stay informed of upcoming promotions and deals. Only One coupon code may be used per order.

 

Wholesale

If you are interested in becoming a reseller of one of our products, you may apply on-line to set up a wholesale account. Please click here to apply online. Once your reseller application has been approved, you will receive an e-mail confirmation with your account and log-in information.

 


 

Bulk

If you are interested in ordering items in bulk and do not intend to re-sell the items, you may click here to apply online. Once your bulk purchasing application has been approved, you will receive an e-mail confirmation with your account and log-in information.

 


 

Contact a Sales Rep

If you are interested in placing a wholesale or bulk purchase you may speak with one of our experienced sales representatives at 1-847-991-7190 EXT 505 or email us at sales@ItzyRitzyStore.com.

Freight Forwarders

  • We do not typically ship to Freight Forwarders.  Some exceptions can be made if the order is prepaid by a wire transfer and you work with our Sales department prior to placing your order.

Border Pick-Up Locations

  • We apologize for any inconvenience but we will not ship to any Border Pick-Up Locations at this time because we are unable to track proof of delivery.

E-Mail Notifications

  • Once you submit your order, you will receive an e-mail confirmation which will show the status of the items you ordered, the amount paid, and confirm your method of shipment.  This is an automated e-mail so please check your spam/junk mail.

  • We may contact you via e-mail to inform you of the inventory status of your order, or to ask for additional information if your order comes up as potentially fraudulent.  In these rare cases please be sure to check your spam/junk mail for our inquiries.

Changing or Canceling Your Order


Orders that contain a Drop Ship / Direct Shipment By Manufacturer item CANNOT be changed once your order has been placed. We apologize for any inconvenience but these are sent directly to manufacturer as soon as its placed.


For all other orders, If you would like to change the shipping method, address, contact information, or other details regarding a recent order you have placed, please visit our order status page to see the status of your item.

 


 

Does your order show tracking information?

  • If yes, we apologize for any inconvenience this has caused, however, we are unable to make any changes to your order as it has already been shipped.

  • If no, please e-mail us at orders@ItzyRitzyStore.com or you may call us at 847-701-3020 before 2pm CST, Monday-Friday, on the day of your order.

Order Status and Tracking

If you would like to track the status of your order, view the shipping method, or other details regarding a recent order placed, please visit our order status page.

Request an Invoice

  • If you have made a recent purchase with us and would like a copy of your invoice please go to our order status page.

  • Please enter your order information.  After viewing your order, click on the Invoice button to view and print your invoice.

Items out of Stock or on Backorder

From time to time it is unavoidable that stock shortages will occur, why?

  • Demand for an item is much higher than expected and our manufacturer needs time to restock our supply
  • The manufacturer has an unforseen backorder of an item due to a shortage of parts, materials, etc...
  • Delivery delays can be caused by transportation strikes, natural disasters such as floods, tornadoes, snow or rain storms etc...
  • The estimated in stock date of an item is subject to change at any time, but we try to maintain the most accurate information that is available to us.

 

If you have ordered an item that is on backorder, it will be shipped out as soon as we receive the product into our inventory.

 

General Shipping Information

Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 4:00pm CST. Delivery transit time starts once we have filled the order and our carrier has picked up the package.

  • We will not provide shipping refunds due to weather related delivery delays.

  • Deliveries to remote areas inside the 48 contiguous states may increase delivery time.

  • Any order over $150.00 (US Dollars) will only be shipped via Fed Ex.

  • Any order over $250.00 (US Dollars) will incur an insurance fee.

  • We will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with Fed Ex or USPS. Customers may select signature required service at the time of order placement. (additional fees may apply).

  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.

Economy Shipping

  • Economy delivery time can take up to 10 business days from the date that the order is shipped but is NOT time sensitive.

  • Economy service packages are shipped through a combination of Fed Ex and USPS.

  • Fed Ex picks up your package and delivers it to a USPS facility for the final delivery by your postal carrier.

  • Packages sent via economy service are fully traceable from pick up to delivery at www.fedex.com

  • Itzy Ritzy Store will not be held responsible for packages showing delivered.

  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.

United States Postal Service

We offer two choices via United States Postal Service (USPS)

  • Express (1-2 business days)
  • Priority Service (2-4 business days)
  • Saturday delivery is included in both Express and Priority if order is placed on Friday

 

Additional things to take into consideration ...

  • All packages shipped via United States Post Office are NOT fully traceable.

  • Delivery to APO/FPO/PO boxes is available.

  • Transit times may vary.

  • Express service packages are tracked as delivered to destination.

  • Priority service packages are not tracked by USPS and therefore the customer assumes the liability once the package leaves our facility.

  • We will not be held responsible for packages shown as delivered.

  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.

Federal Express Shipping

We offer multiple shipping options through FedEx including...

  • FedEx Ground (1-7 business days)
  • FedEx Express Saver (1-3 business days)
  • FedEx Two day (2 business days)
  • FedEx Standard Overnight
  • FedEx Priority Overnight (not available for all areas)
  • Saturday Delivery (only offered on Fridays)

 

Additional things to take into consideration ...

  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.

  • All packages shipped via Federal Express are traceable at each scan point between our facility and your destination.

  • We will not provide shipping refunds due to weather related delivery delays.

  • Any order $250.00 (US Dollars) or above will incur an insurance fee.
Currently supported International ship to Countries include:
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • France
  • Germany
  • Greece
  • Guatemala
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Malaysia
  • Mexico
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Panama
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russia
  • Saudi Arabia
  • Serbia and Montenegro
  • Singapore
  • Slovak Republic
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Trinidad and Tobago
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Venezuela

International

  • Express Mail International is a high-speed international mail service that averages 2-4 business days to all major destinations

  • Priority Mail International is a cost effective international mail service that averages 3-5 business days to all major destinations

 

  • Transit times may vary when shipping to remote areas

 

  • Tracking to major destinations is available, but information may be limited.

  • Duties and taxes are collected by the recipient at the time of delivery. Duties and taxes vary based on country and the total value of your shipment. For more information about duties and taxes and if they apply to your shipment, please contact your local customs office.

  • Shipping refunds will not be given if you refuse to pay the duties and taxes upon delivery.

  • Currently supported International ship to Countries include: Argentina, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Serbia and Montenegro, Singapore, Slovak Republic, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, Venezuela

Refused Packages and/or Undeliverable Packages

Customers will automatically be charged a service fee for the following reasons.

  • Any refused package.

  • Undeliverable packaged due to incomplete address information, no signature on file, or no recipient at the shipping location provided.

  • Re-shipment of packages returned to us.

 


 

Merchandise Damaged in Transit

  • If your merchandise arrives damaged you must notify us before returning it.

  • We must be notified within one business day to ensure proper handling of your claim.

  • Some shipping companies require that a representative come to your home to inspect the package.  Remember to keep the original packaging, and do not discard the shipping box.

  • After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.

 


 

Missing Items in Shipment

If you receive a package and there is a missing item, you may notify us within 24 hours to ensure proper handling of your claim.  We are not responsible for missing items not reported to us after the 24 hour allotted time.

Return Policy and Instructions

Our goal is to provide our customers with the best products available.  We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality.  In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at our returns department for an RMA (Return Merchandise Authorization) number so that we can ensure proper tracking of your return.

  • You must contact us within 30 days from the date you receive your item for Itzy Ritzy Store to process your return.

  • Once we receive your RMA request, we will issue an RMA instructional e-mail, which will explain how and where to ship the returned items to.

  • Please check your spam/junk mail folder for the instructional e-mail

  • After we receive your return, please allow 10 business days for us to process your transaction.  Items that are considered as Drop Ship / Direct Shipment via Manufacturer could take additional processing time.

  • Shipping charges will NOT be refunded (this includes the original shipping charge and the return shipping charge).

  • Any packages shipped to us without an RMA will be refused at time of delivery.

  • All returns have a 10-30% re-stocking fee.

  • All sales on clearance items are final and are not returnable.

  • Due to the personal nature of these items, any item that has been used or washed is NOT eligible for return.

 

Please go to the ORDER STATUS page if you would like to start the return process on an item.

Damaged Items

  • You must contact us within 24 hours of receiving your product to claim an item as damaged.

  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.

  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.

  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.

  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

 

Please call Customer Service at 847-701-3020 to start the replacement process for the damaged item that you have received.

Defective Items

  • You must contact us within 30 days of receiving your product to claim an item as defective.
  • Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.

  • We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  • We will issue a refund for the item when we receive the defective item back, including all original parts and packaging.

  • If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-701-3020 to start the replacement process for the defective item that you have received.